This Privacy Policy describes how Clowd ("we," "us," or "our") collects, uses, shares, and protects your information when you use our platform, website, or related services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use.
1. Information We Collect
We collect information necessary to operate and improve our Services.
a. Information You Provide
- Account Information: Name, email address, username, password, and other details you provide during sign-up.
- Artifact Data: Files, folders, metadata, version history, comments, and settings you create or upload.
- Payment Information: If you subscribe to paid features, we collect billing details such as payment method, billing address, and transaction history.
- Communications: Messages, feedback, or support requests you send us.
b. Information Collected Automatically
- Usage Information: Features used (e.g., uploads, version updates, sharing), pages visited, and activity within your account.
- Technical Information: IP address, browser type, device identifiers, operating system, error logs, and performance metrics.
- Anonymous Analytics: We use privacy-respecting analytics (no third-party tracking) for aggregate view counts and usage patterns.
2. Recipient Privacy Commitment
We do NOT track artifact recipients. This is a core principle of Clowd.
When someone views your shared artifact:
- We do NOT collect their personal information.
- We do NOT set tracking cookies on artifact pages.
- We do NOT use third-party analytics (Google Analytics, etc.).
- We do NOT require email addresses or accounts to view.
- We only count anonymous views (no individual tracking).
3. How We Use Your Information
- Delivering and improving our Services (artifact publishing, version management, sharing, analytics).
- Managing your account, artifacts, and version history.
- Processing transactions and managing subscriptions.
- Providing customer support and responding to requests.
- Sending important updates, feature announcements, or promotional communications (opt-out available).
- Ensuring security, fraud prevention, and compliance with legal obligations.
- Conducting privacy-respecting analytics to enhance performance.
5. Data Retention
We retain information as long as needed to provide Services, comply with legal requirements, and maintain version history. When no longer required, data will be securely deleted or anonymized.
6. Your Rights & Choices
Depending on your jurisdiction, you may have rights to:
- Access your data.
- Correct inaccuracies.
- Delete your personal information.
- Export your data in a portable format.
- Restrict or Object to certain processing.
To exercise your rights, contact us at support@clowd.store . We may require verification before processing requests.
7. Security
We use industry-standard practices (encryption, secure hosting, access controls) to protect your data. However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.
8. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect data from children. If such data is found, we will delete it promptly.
9. International Data Transfers
Our Services may be hosted or processed in locations outside your country. We ensure appropriate safeguards are in place to protect your data in compliance with GDPR and other privacy regulations.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notifications. Continued use after changes constitutes acceptance.
11. Contact Us
If you have questions or concerns, please reach out:
- 📧 Email: support@clowd.store